ASD Web Resources

WEBSITE DEVELOPMENT

Web Development Services can help build and update department websites. Services related to website development include building new websites, revamping existing websites, restructuring/reorganizing site content, and optimizing website content for mobile friendliness.

SUBMIT A WEBSITE DEVELOPMENT PROJECT

Learn more about the project submission process.

WEBSITE DESIGN & MARKETING

University Marketing & Communications can help improve your department’s web presence with website design and graphics, digital signage, SEO, social media assistance, and marketing strategy.

REQUEST WEB MARKETING SERVICES

WEB ANALYTICS

Google Analytics reports are available for department websites.

REQUEST AN ANALYTICS REPORT

BLOGS

Web Development Services provides an option to add a blog to a department website. If your department is interested in starting a blog, there are some things to consider:

  • What would the purpose and goals of your blog be?
  • Who would the audience of your blog be?
  • Would you be able to dedicate the necessary time to keeping a blog updated regularly (at least 1 post per week recommended)?

If you’d like a department blog, submit a ticket or contact Web Development Services via email.

PROFESSIONAL PAGES

The Professional Pages system is a directory of “profile” pages for faculty and staff of UVU. Faculty and staff members are encouraged to personalize and maintain their Professional Page to add details about their work experience and professional details, and to keep department, office, and phone information up-to-date and accurate.

Learn how to edit and maintain your Professional Page.

Web Training

We know that our content contributors and site managers are pulled in many different directions, and that they often need some help with web site maintenance. Whether you are brand new to OU Campus, or just need a refresher in how to make a quick change to your site, we want you to find the help you are looking for.

VIDEO TUTORIALS

If you’ve got a specific task that you’re trying to accomplish, such as inserting an image or linking to a PDF file, the new training tutorials are a quick way to find out how it’s done.

OU CAMPUS BASICS TRAINING

OU Campus is the system we use to create department websites, add pages to those sites, add images, link to documents, design our pages, and add functionality to our websites.

HTML BASICS TRAINING

Attend an HTML Basics Training session so that you can delve even further into customizing your department website.

CSS BASICS TRAINING

CSS works with HTML to allow for detailed fine-tuning of the look of websites. From fonts and colors, to placement and sizing.

WEB DEVELOPMENT BASICS

There are plenty of resources on the internet to help contributors get their feet wet in the world of web development, and we’ve hand-picked a few good places to get started.

Web Standards, Policies & Procedures

The public web at UVU is a centralized system governed by standards, policies, and procedures to maintain our brand, our  image, and our content at the highest standards. Please return here often as new standards are put in place as technology and need change.

WEB STYLE GUIDES

The web style guides are documents put together by University Marketing & Communications to help focus the efforts on web issues in the area of styles. They are to help all web community members learn the styles and designs available and approved to use on the UVU public web systems. This includes styling and designs for mobile apps, mobile sites, responsive layouts, themes, etc. Color palettes, fonts, and other style elements are described in detail, making it easy for all site to remain within the standard brand.

If you need web style guidance, please contact University Marketing & Communications.

WEB POLICIES AND PROCEDURES

The UCC and SWAT have been working hard to put in place policies and procedures to govern the web at UVU. These have been listed here for your convenience. These will be added to as time goes on, so please keep informed of the new technology standards as they are approved.

WEB TECH GUIDES

Most of our tech guides are in the form of trainings available to UVU web community members.  For those training materials, please visit the Training section of this site. More guides become available, they will be listed here.

WEB ACCESSIBILITY STANDARDS

The key principle of web accessibility is to increases the general usability of the web and lets people with or without disabilities to use websites according to their needs. It allows people with disabilities to do more things themselves, without relying on others.

WEB STRATEGIC DIRECTIONS

These Web Strategic Directions were adopted by the University Communications Committee on November 4, 2009.

ONE: CREATE AND MAINTAIN SUSTAINABLE WEB SITES AND SYSTEMS THAT ARE RELEVANT, CONSISTENT, ACCURATE AND COMPLIANT

  1. Foster regular accountability by refining the process to regularly review content, tools, and infrastructure
  2. Implement a series of required and optional trainings for various content stakeholders
  3. Create an online community that enhances the sharing of ideas and information among
    content stakeholders
  4. Institute a routine automated system for content validation and standardization
  5. Establish means of consistently and accurately publishing once to multiple places and platforms

TWO: ALIGN WEB SITES AND SYSTEMS WITH END-USER SATISFACTION VIA RESEARCH-BASED DECISION MAKING

  1. Conduct usability studies for specific audience segments
  2. Formally survey users and editors/content contributors
  3. Conduct focus groups for different audiences
  4. Create evaluation plan to assess web site usability and end-user satisfaction
  5. Better utilize and share current web statistics

THREE: SEEK OUT AND PROVIDE NEW COLLABORATIVE AND INTERACTIVE TOOLS THAT FOSTER A BROADER COMMUNITY FOCUS

  1. Reassess current collaboration tools (e.g., OmniUpdate, Blackboard, myUVUk…)
  2. Research Web 2.0 options
  3. Enhance and encourage use of calendaring & events tools
  4. Research best practices at other educational institutions
  5. Enable interaction between University web sites and social media applications

FOUR: PROMOTE AND ENABLE SELF-SUFFICIENCY AND INNOVATION AMONG THE UVU WEB COMMUNITY

  1. Proactively market currently available technology and tools
  2. Educate upper administrative content stakeholders (VPs, deans)
  3. Define and communicate roles regarding available web-related support services
  4. Create and provide new training opportunities that are timely and need-based
  5. Produce a “Did You Know” campaign about current and upcoming tools and resources

Social Media Guidelines for Employees

The information below was written by the Department of Technology Services and can be accessed from their web site DTS Utah Technical Standards and Architecture.

View the online version of the State of Utah Social Media Guidelines, 4300-0029, October 12, 2009.

Introduction

Social media is content created by people using highly accessible Internet based publishing technologies. Social media software tools allow groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are Blogger, Twitter, Wikispaces, YouTube, Flickr, Facebook, etc.)

The decision to utilize social media technology is a business decision, not a technology-based decision. It must be made at the appropriate level for each department or agency, considering its mission, objectives, capabilities, and potential benefits. The goal of the Department of Technology Services (DTS) is not to say “No” to social media websites and block them, but to say “Yes”, with effective and appropriate information assurance, security, and privacy controls. The decision to authorize use of social media websites is a business decision.

The purpose of this document is to provide guidelines for use of social media at the State of Utah. Agencies may utilize these guidelines as a component of agency policy development for sanctioned participation using Social Media services, or simply as employee guidelines. If you are a State employee or contractor creating or contributing to blogs, microblogs, wikis, social networks, virtual worlds, or any other kind of social media both on and off the utah.gov domain, these guidelines are applicable. The State expects all who participate in social media on behalf of the State, to understand and to follow these guidelines. These guidelines will evolve as new technologies and social networking tools emerge.

Engagement

Emerging platforms for online collaboration are changing the way we work, and offer new ways to engage with customers, colleagues, and the world at large. It is a new model for interaction and social computing that can help employees to build stronger, more successful citizen and agency business relationships. It is a way for state employees to take part in national and global conversations related to the work we are doing at the state.

If you participate in social media, follow these guiding principles:

  • Ensure that your agency sanctions official participation and representation on social media sites.
  • Stick to your area of expertise and provide unique, individual perspectives on what is going on at the state, and in other larger contexts.
  • Post meaningful, respectful comments. Do not post spam and/or remarks that are off-topic or offensive.
  • Pause and think before posting. Reply to comments in a timely manner, when a response is appropriate.
  • Respect proprietary information, content, and confidentiality.
  • When disagreeing with others’ opinions, keep it appropriate and polite.
  • Ensure that your participation is consistent with the provisions of Utah Administrative Rule R477-9. Employee Conduct.
  • Participation must comply with the posted Privacy Policy of the State.
  • Know and follow the State’s Acceptable Use Policy, Information Protection 5000-1700, and Confidential Information 5000-1701 policies.
  • Use social media collaboration tools explicitly authorized in the state’s Internet based Collaboration Tools Standard.
  • Follow applicable agency social media policies.

Rules of Engagement

  • Transparency. Your honesty will be quickly noticed in the social media environment. If you are blogging about your work at the state, use your real name, identify that you work for the State of Utah, and be clear about your role. If you have a vested interest in something you are discussing, be the first to point it out.
  • Judicious. Make sure your efforts to be transparent do not violate the state’s privacy, confidentiality, and any applicable legal guidelines for external communication. Get permission to publish or report on conversations that are meant to be private or internal to the state. All statements must be true and not misleading and all claims must be substantiated and approved. Never comment on anything related to legal matters, litigation, or any parties the state may be in litigation with without the appropriate approval. If you want to write about other government entities, make sure you know what you are talking about and that you have any needed permissions. Be smart about protecting yourself, your privacy, and any sensitive or restricted confidential and sensitive information. What is published is widely accessible, not easily retractable, and will be around for a long time, so consider the content carefully.
  • Knowledgeable. Make sure you write and post about your areas of expertise, especially as related to the state and your assignments. If you are writing about a topic that the state is involved with but you are not the state expert on the topic, you should make this clear to your readers. Write in the first person. If you publish to a website outside the state, please use a disclaimer something like this: “The postings on this site are my own and do not necessarily represent the State of Utah’s positions, strategies, or opinions.” Respect brand, trademark, copyright, fair use, disclosure of processes and methodologies, confidentiality, and financial disclosure laws. If you have any questions about these, see your agency’s legal representative. Remember, you are personally responsible for your content.
  • Perception. In online social networks, the lines between public and private, personal and professional are blurred. By identifying yourself as a state employee, you are creating perceptions about your expertise and about the state by legislative stakeholders, customers, business partners, and the general public, and perceptions about you by your colleagues and managers. Be sure that all content associated with you is consistent with your work and with the state’s values and professional standards.
  • Conversational. Talk to your readers like you would talk to people in professional situations. Avoid overly “composed” language. Bring in your own personality and say what is on your mind. Consider content that is open-ended and invites response. Encourage comments. Broaden the conversation by citing others who are commenting about the same topic and allowing your content to be shared or syndicated.
  • Excitement. The State of Utah is making important contributions to the state and nation, to the future of government, and to public dialogue on a broad range of issues. Our activities are focused on providing services and on government innovation that benefits citizens and stakeholders. Share with the participants the things we are learning and doing, and open up social media channels to learn from others.
  • Value. There is a lot of written content in the social media environment. The best way to get yours read is to write things that people will value. Social communication from the state should help citizens, partners, and co-workers. It should be thought-provoking and build a sense of community. If it helps people improve knowledge or skills, build their businesses, do their jobs, solve problems, or understand the State better, then it is adding value.
  • Leadership. There can be a fine line between healthy debate and incendiary reaction. Do not denigrate others or the state. It is not necessary to respond to every criticism or barb. Frame what you write to invite differing points of view without inflaming others. Some topics, like politics, slide easily into sensitive territory. Be careful and considerate. Once the words are out there, you cannot get them back. Once an inflammatory discussion gets going, it is hard to stop.
  • Responsibility. What you write is ultimately your responsibility. Participation in social computing on behalf of the state is not a right but an opportunity.  Treat it seriously and with respect. Follow the terms and conditions for any third-party sites.
  • Pause. If you are about to publish something that makes you even the slightest bit uncomfortable, do not post the statement. Take a minute to review these guidelines and try to figure out what is bothering you, then fix it. If you are still unsure, you might want to discuss it with your manager or agency legal representative. Ultimately, what you publish is yours, as is the responsibility, and any possible repercussions.
  • Mistakes. If you make a mistake, admit it. Be upfront and be quick with your correction. If you are posting to a blog, you may choose to modify an earlier post. Make it clear that you have done so.

Moderating Comments

In some social media formats such as Facebook, Blogs, Twitter responses, etc., you may encounter comments which cause you concern as a moderator or responsible party. If user content is positive or negative and in context to the conversation, then the content should be allowed to remain, regardless of whether it is favorable or unfavorable to the state. If the content is ugly, offensive, denigrating and completely out of context, then the content should be rejected and removed.

Attribution

Portions of these guidelines have been adapted, with permission, from Intel’s Social Media Guidelines.

Guiding Principles for Engagement

References

Web Support

SUBMIT A SUPPORT TICKET

For help with simple web issues, such as but not limited to the following examples, please submit a support ticket.

  • Broken Links
  • OUCampus Questions
  • Logging In to OUCampus
  • Content Help
  • Form Requests
  • Broken Page or Layout

SUBMIT A SUPPORT TICKET


REQUEST GOOGLE ANALYTICS REPORT

Google Analytics is a powerful tool that can help you gain insight into the way your website is being used. To request a report from Google Analytics data, fill out the request form.


SITE OWNERS SYSTEM

The Site Owners System provides information about who owns, manages, and contributes to each website within uvu.edu. Access the Site Owners System to get details about your site.


SUBMIT A WEB PROJECT

If you would like help with a web-related project that will involve multiple pages of a site, such as but not limited to the following examples, you will need to submit a project request for each site.

  • A New Website
  • A Site Redesign
  • New Site Functionality
  • A Complex Form that requires routing and/or signatures

Once a project request is submitted, it is then prioritized by the University Communications Committee among all of Web Development Services’ additional projects. Once the project is prioritized to the top of Web Development Services’ project list, work on the project can begin.

We strongly recommend submitting a project as soon as your are aware of the need, as the project list for Web Development Services is significant and because of the prioritization process, we do not know when your project will reach the top of the list.

We also strongly recommend gathering as much information and detail about the project as possible ahead of time, so that when the project is prioritized at the top of the project list, Web Development Services can begin working promptly based on the information and content that you have gathered and provided.
When filling out the form, please provide as specific of a description as possible. In the “Project Description” field, also explain the University (and potentially community) wide impact that the project will have in order to help facilitate the prioritization process.

REQUEST A NEW PROJECT


Web Calendars

Last Updated: June 24, 2016